Questions fréquentes

What is the delivery time for your products?

Please allow 2 to 3 days for order processing and 1 to 2 weeks for delivery.

Do you deliver worldwide?

Yes, we deliver worldwide. We deliver worldwide.

Where do you ship your products?

Our offices are located in Albuquerque (USA). Our international warehouse is located in the United Kingdom.

Do you provide tracking information?

Yes, please wait 3 days after your order and ask us by e-mail at ...

My order is missing items, what happens?

Our products are shipped separately according to your order. If your order contains items from two different warehouses, there will be two deliveries. The rest of the order will probably arrive shortly.

I've received a damaged item, what can I do?

We're sorry. Simply send us a photo of the damaged item to and we will send you a replacement as soon as possible.

Where are you located?

We are located in Los Angeles, USA.

I haven't received my order yet, why is it taking so long?

We apologise for the delay. International shipments sometimes take longer than expected due to customs formalities. However, you can track your order and find out where it is at any time. If you still need help tracking your parcel or would like more information, please contact us by email at

Is there a returns policy?

We do our best to resolve any problems our customers may have with their online items. However, if you would like us to refund your order, we can of course do this, provided the request is made within 90 days of the order date and the products in question are not out of stock. For more information, please see our returns policy.

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